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Here are some more demos of the WebSphere Application Server Feature Pack for Communications Enabled Applications (CEA). We'll be using some of these in the IBM Impact 2010 sessions that I referenced here
The first one is doing some of the contact center widgets (like click to call then cobrowsing) on the iPhone:
Here is the coshopping between a user on an iPhone and a Desktop:
The next is a shorter and HD version of our JavaScript widget walk through:
In case you are looking to learn more about Communications Enabled Applications (CEA) at Impact, here are some talks you can come into: Enabling Cobrowsing and Coshopping on your website - 2040A Tue, 4/May 10:15 AM - 11:30 AM Venetian - San Polo 3506 Adding Rich Interaction Support to your Enterprise Application - 2272A Wed, 5/May 10:15 AM - 11:30 AM Venetian - Lido 3103
Also, we have a lab on Enabling Coshopping and Two Way Forms on your Web Applications with CEA - 2027A Tue, 4/May 04:45 PM - 06:00 PM Venetian - Murano 3304
Finally, here is a less than 3 minute video showing cobrowsing and the new mobile widgets we have made available and will be demoing at Impact here as a tech preview
Here is a good DevX article that covers the values of the three WebSphere Application Server Version 7.0 Feature Packs - Communication Enabled Applications (CEA), XML (XQuery, XSLT 2.0, XPath 2.0) Applications, and Service Component Architecture (SCA). It also covers why our strategy of feature packs helps our customers save money, get functions easier, and have more stable environments.
Last week we published two performance papers that talk about the great performance we have demonstrated on two interesting features of WebSphere.
First, the SIP and HTTP Converged Services Performance using the WebSphere Application Server paper talks about the performance of a sample web voice mail application. The paper talks about how we support not only the functionality required for such applications, but also performance that is measured to be "carrier grade". This paper is a very good example of how SIP and HTTP traffic can be handled in our converged web container to provide for communication enabled applications.
Second, the Scalable Caching in a Java Enterprise Environment with WebSphere eXtreme Scale paper talks about the performance of an application that uses our JPA persistence API's along with WebSphere eXtreme Scale to provide in-line caching between a typical web application and the back end database. It shows how, with minimal application updates, you can decrease the load on your back end databases while allowing your front end application to scale in an elastic fashion.
We have had a lot of activity on the WebSphere Communications Enabled Applications blog. I have had several blogs highlighting scenarios from retail to finance to inventory management. I even came up with another one of my non-award winning videos here describing the customer experience the CEA Feature Pack can bring to a website.
Beyond that, there has been a whole bunch of information presented and I wanted to give you all a quick summary and reference to some of those blogs.
First, Roger wrote a great and verbose cheat sheet in PDF format on how to get up and running with the CEA Feature Pack and Plants by WebSphere sample. If you are looking to try it out, his document is a great place to start.
James has written some specific details on which version of vendor systems we tested our CEA Feature Pack against. He also wrote a more in depth piece on how to configure the feature pack to work with Avaya AES.
Finally, we had our first guest blogger. Dustin Amrhein tried out the feature pack for the first time this week and found good ways to easily extend the Web 2.0 widgets included. He wrote his first blog showing how you can customize the click to call widget to add the ability to select a specialist. We are looking forward to him writing several more blogs on the other scenarios he tried out.
You can learn more about CEA at its blog, http://ibmcea.blogspot.com/ (Link also in the sidebar). If you need a refresher on some of the cool features, here is a YouTube video showing the widgets helping solve problems in the contact center.
One of the common questions as people are learning about our WebSphere Communications Enabled Applications (CEA) function is if we are trying to replace interactions with "real people" when they see features such as the cobrowsing. The real idea behind CEA is using an interactions via the web to enhance real time communications which could be phone calls or instant messaging. There are several scenarios that we try to show in the demo video below, but here are some of the common issues that a web based interaction could solve in a contact center:
We have a blog which will help define what these Communications Enabled Applications are, talk more about those features, and show some cool homemade videos showing the use of some of the Web 2.0 widgets and capabilities included here. Click to check out that blog and learn more.
